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The following is a real IM chat with a client:

Confession via IM:

Renae contacted me recently to develop a logo for another one of her ventors, ‘That’s My VA!’ In her email she shared the following we me and I wanted to share it with you:

“Diane, I actually hired someone from Xcompany to design a logo for me. I’ve paid this company approximately $75 and they have just delivered the same logo over and over – in different colors, etc. and I hate it. This has been going on for 2 months. I thought I would be able to have something done real quick and cheap but that didn’t happen.

My problem with the Xcompany guy (who I fired this morning) was that I could not adequately describe what I want or needed in the logo.

With you, I’ve never had to be exact. Ever! I just assumed all graphic designers are as intuitive as you are but apparently they are not.

I told my husband last night what I had done. His response was – “You wasted time, money and energy when you should have just gone back to Diane who designed your other logos. What’s wrong with you??” I agreed with him. I don’t know what went wrong. So now, I’m back to purchase my new logo from you, and I’ll never stray again! Promise!!!

That’s my confession, Renae”

Renae Bolton, Owner, Marketing4Realtors.com, client

Some of the attributes that describe social media are:

• Reach – social media technologies are capable of reaching a global audience.
• Accessibility – social media tools are generally available to the public at little or no cost.
• Usability – anyone with access can participate in social media.
• Immediacy – the time interim between communications can be virtually instantaneous; only the participants determine the response time.

Some of the most recent social media statistics:

• Social networking now accounts for 22% of all time spent online in the US.
• A total of 234 million people age 13 and older in the U.S. used mobile devices in December 2009.
• Twitter has reached nearly 200 million registered accounts who post 110 million tweets per day as of the January 1, 2011.
• An average Facebook user will spend 55 minutes a day surfing the site.
• 150 Million people will log into Facebook on any given day.
• The number of social media users age 65 and older grew 100 percent throughout 2010, so that one in four people in that age group are now part of a social networking site.

As a result of social media, consumers are more likely to make buying decisions based on what they read and see on social sites. This is why a carefully designed social media strategies have become an integral part of any marketing plan.

For more information download “What Is Social Media” written by Anthony Mayfiled by clicking the download button.

Another interesting ebook is “Tribes: Q&A” was written by best selling author Seth Godin. Click below to download your copy now.

The biggest difference between The Hive and our competition is the customer service that we give. We never make promises that we can’t deliver.

We serve by listening to our clients, treating customers honestly and fairly, handling complaints head-on, answering questions as rapidly and thoroughly as possible, going the extra mile, and by keeping a smile on our face: a lilt in our voice, a twinkle in our eye, to make sure you have a great day!

If for any reason you feel that we have not lived up to this pledge, please contact me, Diane Carter, (owner and founder of The Hive) at 770.499.0127.

Service Guarantee

Delivered In 30-Days Or Less Or It’s Free!

We guarantee you will receive the following within your first 30 days or less based on the plan you choose:

Professional Setup And Optimization Of:

• LinkedIn Profile and Group
• Facebook Fan (Like) Page and Group
• Twitter Account
• Exposure in 10 to 15 new LinkedIn groups of prospects and partners
• Creation of a LinkedIn Group with new members
• Creation of a Facebook Fan Page with new members
• New Discussion or Posting made in LinkedIn Group(s)
• 200 new targeted Twitter followers
• Exposure on the largest Twitter directory (WeFollow.com)
• Custom profile banner for Facebook
• Custom background for Twitter

Stipulations Of Guarantee:

• The exact work performed depends on the plan you choose.
• Request for refund must be received in writing within the first 25 days of your first month.
• The amount of refund is limited to the monthly fee and does not include the set-up fee.
• If you cancel your plan and request a refund, you immediately forfeit any and all work we have performed on your behalf.
• If you cancel your plan and request a refund, we have the right and option to remove any and all profiles and websites created on your behalf.
• The guarantee does not cover and can not be based on the amount or frequency of sales within your business – this is 100% your responsibility.
• The Hive is not responsible for any profit or loss in your business.